ITIL Certification Training, Consulting & Foundation Courses
The Propoint Advantage™ › Don't Worry, We've Done This Before
Are you researching ITIL certification training and consulting firms? Do you need ITIL Foundation courses? Our team of seasoned, experienced and Certified ITIL Experts and Consultants believe that people, process and technology must all come together to achieve your IT business objectives. ITIL is an excellent resource for bringing this to fruition. And once ITIL is adopted, it enables everyone in your organization to speak a common language, streamlining internal processes while maximizing customer and employee satisfaction.
The Propoint Advantage methodology follows a proven, systematic and balanced approach to implementing Service Management.
Our Certified ITIL Experts begin with an understanding of your vision, then listen to your unique business needs in order to better understand your current situation and specific pain points.
We identify the gaps between your objectives and the reality of your process maturity.
Next, we work together in directed design workshops to define a process framework based on reusable ITIL best-practice process artifacts, adapting and adopting them to your culture and organization.
We assist you every step of the way, resulting in improved quality of services and lower costs of IT operations.
Problem Management: A Practical Guide
Propoint Recommendation – Written by authors who are recognized experts in problem management, this publication goes beyond existing process theory and supplements the HDI® Problem Management Professional Certification by including step by step easy to understand examples, real-life scenarios and personal experiences to keep the reader engaged from cover to cover. The process templates, tables, and reports included in the appendix will enable readers to more quickly establish and mature problem management within their organization. (193 pages)
Read the publication leaflet and book details. Purchase your copy today!