Bill Lucia – Vice President, Professional Services

Bill Lucia has 20 years of experience in executive management positions with a focus on providing technology based solutions to business problems. He has extensive experience in the outsourcing of technology and business operations and he has developed sales and marketing as well as offer management materials for those areas. Mr. Lucia has a wide array of experience in applying technology based solutions across a wide range of businesses.
Mr. Lucia’s executive management expertise and experience include the following achievements:

  • For a national health care consulting company: Mr. Lucia provided executive operations oversight and P&L management for over 80 health care customers in the ASP, hosting and outsourcing market segments.
     
  • For a large managed care payer organization: Mr. Lucia served as CIO for a $1 billion managed health care plan and served on the executive operating committee of the company. Serving all business aspects of the health plan his organization recorded the largest single year growth in EDI processing for all health plan regions.
     
  • For a “Big 4” consulting organization: Mr. Lucia was a member of the management consulting group for a nationally known consulting firm. He specialized in managed care operations and implementations of ERP systems for that client base.

Mr. Lucia is a seasoned executive with excellent communications skills, flexibility and discipline, broad technology experience and a visionary mindset. Highly effective and comfortable in the management of relationships between internal and external customers, multiple vendors and business partners. Twenty years of progressively responsible experience in delivering high quality, low cost technology solutions to the business community.

Background
• Extensive experience in
  executive management of
  IT operations
• Wide range of experience
  in healthcare IT and health
  plan operations
• ERP selection, acquisition
  and implementations
• Mergers, Acquisitions,
  Outsourcing of business
  processing (BPO) and
  information technology
  outsourcing (ITO)

Specialties

• Business Plan development
• Business process
  assessment and
  optimization
• Maximization of ROI and
  minimization of TCO
• Performance metrics &
  balanced score card
• Executive management
  consulting
 
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