About Propoint Solutions

Propoint Solutions is now a part of HDI. The experience and expertise you’ve grown to rely on remains. Click here to learn more and to contact the HDI team. ›

Why We Do This?

We believe that following best practice is essential and that using an experienced guide who has been there before makes more sense than exploring on your own. We care about our clients’ success. We believe that if we teach a man to fish, everyone benefits; he will tell his friends and our business will grow.

How We Do This?

We provide the best IT Service Management thought leaders in the industry, with extensive experience and a library of templates and tools, so you can trust us to quickly bring proven solutions to your most difficult ITSM challenges.

What We Do?

We provide ITIL training services and ITSM consulting/staff augmentation services to mid-sized IT Organizations.


“Together we can accomplish more.” Provide an environment where the best thought leaders in the ITSM industry can collaborate to share knowledge, experiences, and opportunities.


Help our clients to become successful. Improve the quality of life for our teammates. Love what we do, do what we love.


We believe in abundance.
We believe in working “together” not working “for.”
We believe integrity is our highest objective.
We believe in sharing profits with our team, our communities, and our world.

Meet Our Highly Qualified Consultants

Propoint consultants serve as trusted advisors to CIOs and leadership for numerous small and middle-market IT organizations. Our clients range from Fortune 500 corporations to IT shops with less than 10 employees. Innovative ITIL courses delivered by expert training staff, CMM-based Process Maturity Assessments, deep industry expertise, personalized service and the highest standards of integrity ensure every client is a reference account, and every Service Management program is a success.

propoint-jim-boltonJim Bolton
ITIL Expert

With over a decade of experience in architecting and delivering IT Service Management Solutions, our founder and president is an expert at diagnosing and solving complex organizational, process and technical challenges. Jim's focus on the individual needs of each client ensures that Service Level Agreements are aligned to your business drivers, including security, uptime, performance optimization and revenue maximization. Jim is a Service Management Consultant, ITIL trainer, author and well-known speaker.

 propoint-buff-scottBuff Scott III

Buff has over 35 years of Information Technology experience ranging from a technical programmer to an IT Assistant Vice President of a large Fortune 500 company. He is a seasoned IT professional whose experience includes leading technical, operational, and compliance teams, as well as designing and implementing IT service management processes. He has presented at numerous local and national IT service management conferences and forums. 

Buff holds a BA in Business Administration, the ITIL V2 Manager, the ITIL V3 Expert, and Certified Information Systems Auditor (CISA) certifications. He is an EXIN accredited ITIL trainer, TIPA Lead Assessor for ITIL, and the Lead SME on the Problem Management Professional Certification course.

propoint-erik-jagelErik Jagel
ITIL Expert

Erik is a senior consultant specializing in business service management, ITIL process consulting and project implementation. Erik has played leading roles in dozens of projects aimed at implementing service management processes and tools for large and midsize corporations.


 propoint-rick-zayasRick Zayas
ITIL Expert

Rick is a senior business executive with extensive experience in operations management for global organizations, process design/optimization, curriculum development, training delivery, and organizational change. Rick works with clients to assess their internal and outsourced service operations against customer requirements, business goals, and industry best practices. He also leads performance improvement engagements and delivers training designed to equip clients with the knowledge and skills needed to sustain these improvements.

 propoint-ken-wendleKen Wendle
ITIL Expert

Ken is a globally recognized IT Service Management leader with over 30 years of IT experience. His is a co-founder of itSMF USA and a certified ITIL Expert. His significant contributions to the IT Service Management profession and its body of knowledge earned him recognition as a priSM Fellow and he also earned the itSMF USA Lifetime Achievement Award. Ken is a highly respected instructor, consultant, and industry mentor in the field of IT Service Management.

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Propoint Solutions holds the following Accreditations

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Onsite Course Cancellation Policy If Customer cancels or reschedules a course within 20 business days of the scheduled start date, Customer will be charged 25% of the course fee. If cancellation or reschedule occurs within ten business days of the start date, Customer will be charged 50% of the course fee. Any such fee charged will not be applied to the price of any rescheduled courses.

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