Testimonials from Our Students and Clients

Here is what our ITIL Course students are saying:

Excellent energy, enthusiasm and best effort to prepare us for the exam.

Director of IT Mercy Medical

This course did a great job of providing our team with the essentials for understanding and developing ITIL.

Director of Customer Service, GE

The Propoint Instructor really knows his stuff. He keeps the class moving at a good pace and is very good at engaging students.

Project Manager, Catholic Health Initiatives

The Propoint Instructor was super at explaining material and providing comprehensive examples. He was also excellent at motivating the class to embrace process and take it back to work.

Associate Director, CNM

This course exceeded my expectations. I have lots of great ideas to go back with. Great job. Good examples. The Instructor’s energy, experience and knowledge were greatly appreciated.

IT Supervisor, CSU

Class content was thorough and complete. Instructor was knowledgeable and passionate about ITIL.

IT Supervisor, CSU

The Propoint Instructor was a great facilitator. He kept me engaged with his great sense of humor and real life examples.

DataFlow Alaska

Content is exactly where we need to be…more than expected…instructor top notch…

State of Oregon

Excellent training- I am motivated and excited to implement ITIL at work!

System Specialist, Focus on the Family

The Instructor is Very good, easy to listen to. ITIL has a lot more value to offer than I ever knew.

Technical Analyst, Front Range Solution

Excellent class - better than expected. Very pertinent to what is happening in my workplace

IT Architect, IBM

The Instructor's firsthand knowledge of our environment and challenges was very beneficial to understanding of ITIL concepts

DTS Supervisor, Kemtah

Excellent coverage of ITIL with emphasis on actionable information useful for my current responsibilities.

Sr. Architect, Kforce

Excellent course. Wish we would have done this a year ago.

Sr Programmer Analyst, Larimer County

The Propoint Instructor did an excellent job. The class was interesting, pertinent to my job and he made me want to learn more.

Director of Application Systems, Mercy Medical Center

The Propoint Instructor was fantastic. Very knowledgeable, articulate, energetic, friendly, professional, funny. Excellent teacher - wonderful teaching skills.

Service Delivery Coordinator, MINCOM

The Propoint Instructor was very good at teaching the material, very knowledgeable. Course is excellent and makes taking the exam easy.

Nevada System of Higher Education

Great Instructor. Presented the material well & answered all my questions. Also made the material interesting and fun. Thanks!

Programmer Analyst, Nevada System of Higher Education

Very committed instructor, kept everyone aligned and on target to reach course objectives.

Presbyterian Healthcare Services

The instructor was very knowledgeable and very passionate about the ITIL process

Project Manager, Qwest

Great class to introduce ITIL, excellent real world examples to tie concepts together.

Director of IT, Summit County

Phenomenal training…the trainer’s experience and knowledge was critical to my success.

The Kemtah Group

Great instructor. Perfect combination of course content and real world application.


Excellent class. Instructor was very knowledgeable - great materials.

Analyst, The TriZetto Group

I am confident that this training will positively contribute to UEN's performance as an IT organization.

Executive Director, Utah Education Network

I came in with no expectations and was very open to learn. Drove home with a lot of ideas. This course will give us a good push to get started.

The Weitz Company

Excellent course that created a lot of thinking and productive conversations

Systems Analyst, Law Firm

Amazing Instructor - Made the course interesting

Analyst III, University of New Mexico

Great course - Thanks for getting me in. Technology

Director, City of Scottsdale

Extremely knowledgeable instructor. Understands ITIL very well. Great examples and applications.

Systems Engineer, DOD

The Propoint Instructor was very knowledgeable, personable, and had great references (materials, web sites books). I would recommend this session to others.

Manager, National Grid

I found that the course and instructor exceeded my expectations. Group participation was among the highest I have experienced in training.

Operations Manager, State of Oregon

Exceptional course! Excellent balance of ITIL knowledge and examples of practical application to enhance the learning experience

Business Analyst, CSU

The CMM exercise was excellent and stimulated valuable conversation.

Application Support Mgr, State of Oregon

The Propoint Instructor was very professional and able to reference concise material to real world situations.


The Propoint Instructor had a good deal of professional experience to back up his academic credentials.

OPS Manager, Avaya

Excellent manner of applying materials to realistic business scenarios.

Project Manager, DOD

The Propoint Instructor’s anecdotes and stories really helped me understand the very dry ITIL material. Thanks, You rock!

Colorado Springs Utilities

Great class. Helped me to fill in the gaps and understand how ITIL processes fit together.  

Presbyterian Healthcare Services

Extremely informative and educational! Great delivery!!!

Nevada System of Higher Education

The Propoint Instructor was interesting, and did a great job of involving the group, keeping people engaged. He knew the content inside and out.

Director of Client Relations, Cherwell Software

Propoint went well beyond the expectations of equipping the students with a thorough understanding of ITIL for passing the exam. They also provided meaningful applications to each person's business.

ITIL Program Manager, Avaya

Awesome instructor with many years of experience who brings a plethora of real-world examples.

University of Utah

Excellent Instructor!

Blue Cross Blue Shield

Great class - looking forward to incorporating these ideas into our business

CIO, Summitt Electric<

I really enjoyed this course. The instructor was very knowledgeable, and made the class interesting and enjoyable. I learned a lot and will use this information back at my job.

Principal Engineer, CBTS

The Propoint Instructor provided exceptional real life experiences to accentuate much of the ITIL course material. He was also very skillful in engaging the trainees.


First course I have ever attended where my questions were answered before I asked the instructor for an answer.

Training and Development Supervisor, Focus on the Family

The ITIL training provided by Propoint Solutions really helped us to get a better understanding of what ITIL really is.

By understanding the basics of ITIL we are now better able to map out a plan on how best to implement ITIL throughout our organization. Propoint did an outstanding job of understanding our organization and explaining ITIL in terms that we could understand. The training provided was professional, informative and believe it or not... fun.

ITIL Project Manager, Healthcare IT

Outstanding content, focus, and pace for real world practitioners and those seeking Certification.

Children's Hospital

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Onsite Course Cancellation Policy If Customer cancels or reschedules a course within 20 business days of the scheduled start date, Customer will be charged 25% of the course fee. If cancellation or reschedule occurs within ten business days of the start date, Customer will be charged 50% of the course fee. Any such fee charged will not be applied to the price of any rescheduled courses.

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