Continual Service Improvement
- Individuals who require a detailed understanding of the ITIL CSI phase of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working within, or about to enter, a CSI environment and requiring a detailed understanding of the concepts, processes, functions and activities involved in continual service improvement
The purpose of the Continual Service Improvement certification course is to impart, test, and validate the candidate’s knowledge on how to identify, gather, and analyze data and information for the purpose of continually improving all aspects of IT services and the service assets that support them. This course focuses on service improvement principles, techniques, measurements and metrics, trending and management reporting.
Price Per Seat
$1,995 (includes exam); Minimum class 8; Maximum class 18
The ITIL 2011 (or v3) Foundation Certification in IT Service Management (or ITIL v2 Foundation plus Foundation Bridge) is a prerequisite to taking this class. Proof of certification must be provided a minimum of 2 weeks prior to the start of the class. We recommend 20 hours of personal study in preparation for the exam. This includes 8-10 hours to review the pre-course reading materials that will be provided to you upon registration and 1 to 2 hours of homework each evening of class.
Pre-course reading materials include the relevant ITIL Key Element Guide book and additional class specific reading materials are provided to registered students prior to the first day of class.
Closed book, eight (8) multiple choice, scenario-based, gradient-scored questions (90 minutes duration, 70% or better is required to pass)
This course is delivered by Propoint Solutions’ EXIN Accredited Trainers (ATs) who each hold the ITIL Expert Certification.
This course is delivered over 3 consecutive days from 8:00 AM to 5:00 PM.
This course will conclude with a 90-minute exam on the last day of the course.
This certification is worth 3 credits of the 22 required to achieve ITIL Expert Certification.