ITIL Foundation Certificate

ITIL Foundation Certificate in IT Service Management

Target Audience

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization
  • IT professionals that are working within an organization that has adopted ITIL, who need to be informed so they can contribute to an ongoing service improvement program.  This may include but is not limited to, IT professionals, business managers and business process owners.

Course Objectives

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a practice (Comprehension)
  • Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Qualification scheme (Awareness)

Price Per Seat

$1,550 (includes exam)

Prerequisites

None

Examination Format

Closed book, multiple choice ( 40 questions, 60 minutes duration, 65% or better is required to pass).

Course Delivery

This course is delivered by Propoint Solutions’ EXIN Accredited Trainers (ATs) who each hold the ITIL Expert Certification.

This course is delivered over 3 consecutive days from 8:00 Am to 5:00 PM. The exam will be administered in the classroom at 3PM on day 3.

This highly interactive course includes a practical blend of instruction, Q&A, case studies, and sample exams to maximize adult learning and practical application.

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Propoint Solutions holds the following EXIN Accreditations
ITIL approved examination org RGB
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Upcoming Schedule for this Course

ITIL Foundation Certificate

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Oct 3, 2017 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register
Oct 9, 2017 3 days 8:00 AM - 5:00 PM Albuquerque, NM $1,550 Y Register
Nov 29, 2017 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register
Feb 6, 2018 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register

Release, Control and Validation

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Offerings and Agreements

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Planning, Protection and Optimization

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Operational Support and Analysis

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Strategy

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Oct 17, 2017 4 days 8:00 AM - 5:00 PM St. Louis, MO $2,195  Y Register 

Service Design

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Transition

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Operation

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Sep 12, 2017 3 days 8:00 AM - 5:00 PM Albuquerque, NM $2,249  Y Register

Continual Service Improvement

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Managing Across the Lifecycle

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Management Essentials

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Awareness

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITSM Overview / Workshop

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Building Your ITSM Adoption Roadmap

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Level Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Incident Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Problem Management Professional

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Sep 25, 2017 2 days 8:00 AM - 5:00 PM Washington, D.C. $1,695 Y Register
Oct 11, 2017 2 days 8:00 AM - 5:00 PM Dallas, TX $1,695 Y Register
Oct 16, 2017 2 days 8:00 AM - 5:00 PM Virtual $1,695 Y Register
Oct 30, 2017 2 days 8:00 AM - 5:00 PM Orlando, FL $1,695 Y Register
Nov 6, 2017 2 days 8:00 AM - 5:00 PM Atlanta, GA $1,695 Y Register
Dec 13, 2017 2 days 8:00 AM - 5:00 PM Virtual $1,695 Y Register

Problem Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Configuration Management - SACM

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Change Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Release Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL MALC Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Expert Level

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Intermediate Level Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Practitioner

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Nov 14, 2017 3 days 8:00 AM - 5:00 PM  St. Louis, MO  $2,195  Register 

Course Schedule

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