Service Offerings and Agreements

Target Audience

  • Individuals who require a deep understanding of the Service Offerings and Agreements processes and how they may be used to enhance the quality of IT service support within an organization
  • IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement program

Course Objectives

The purpose of the Service Offerings & Agreements certification course is to impart, test, and validate the candidate’s knowledge on how to integrate demand and supplier management with the service portfolio and service catalog, and how to identify, define, cost, and manage services.  The course is intended to enable the holders of the certificate to apply SOA principles in the following key processes:  Service Portfolio Management, Service Catalog Management, Service Level Management, Demand Management, Supplier Management, Financial Management, and Business Relationship Management.

Price Per Seat

$2,650 (includes exam); Minimum class 8; Maximum class 18

Prerequisites

The ITIL 2011 (or v3) Foundation Certification in IT Service Management (or ITIL v2 Foundation plus Foundation Bridge) is a prerequisite to taking this class. Proof of certification must be provided a minimum of 2 weeks prior to the start of the class. We recommend 20 hours of personal study in preparation for the exam.  This includes 8-10 hours to review the pre-course reading materials that will be provided to you upon registration and 1 to 2 hours of homework each evening of class. 

Pre-course reading materials include the relevant ITIL Key Element Guide book and additional class specific reading materials are provided to registered students prior to the first day of class.

Examination Format

Closed book, eight (8) multiple choice, scenario-based, gradient-scored questions (90 minutes duration, 70% or better is required to pass)

Course Delivery

This course is delivered by Propoint Solutions’ EXIN Accredited Trainers (ATs) who each hold the ITIL Expert Certification.

This course is delivered over 5 consecutive days from 8:00 AM to 5:00 PM.

This course will conclude with a 90-minute exam on the last day of the course.

This certification is worth 4 credits of the 22 required to achieve ITIL Expert Certification.

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Propoint Solutions holds the following EXIN Accreditations
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Upcoming Schedule for this Course

ITIL Foundation Certificate

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Oct 3, 2017 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register
Oct 9, 2017 3 days 8:00 AM - 5:00 PM Albuquerque, NM $1,550 Y Register
Nov 29, 2017 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register
Feb 6, 2018 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register

Release, Control and Validation

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Offerings and Agreements

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Planning, Protection and Optimization

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Operational Support and Analysis

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Strategy

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Oct 17, 2017 4 days 8:00 AM - 5:00 PM St. Louis, MO $2,195  Y Register 

Service Design

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Transition

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Operation

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Sep 12, 2017 3 days 8:00 AM - 5:00 PM Albuquerque, NM $2,249  Y Register

Continual Service Improvement

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Managing Across the Lifecycle

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Management Essentials

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Awareness

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITSM Overview / Workshop

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Building Your ITSM Adoption Roadmap

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Level Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Incident Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Problem Management Professional

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Sep 25, 2017 2 days 8:00 AM - 5:00 PM Washington, D.C. $1,695 Y Register
Oct 11, 2017 2 days 8:00 AM - 5:00 PM Dallas, TX $1,695 Y Register
Oct 16, 2017 2 days 8:00 AM - 5:00 PM Virtual $1,695 Y Register
Oct 30, 2017 2 days 8:00 AM - 5:00 PM Orlando, FL $1,695 Y Register
Nov 6, 2017 2 days 8:00 AM - 5:00 PM Atlanta, GA $1,695 Y Register
Dec 13, 2017 2 days 8:00 AM - 5:00 PM Virtual $1,695 Y Register

Problem Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Configuration Management - SACM

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Change Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Release Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL MALC Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Expert Level

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Intermediate Level Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Practitioner

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Nov 14, 2017 3 days 8:00 AM - 5:00 PM  St. Louis, MO  $2,195  Register 

Course Schedule

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