Change management is viewed differently depending on who you talk to. To the CIO, it is absolutely imperative to the overall stability of the IT infrastructure. Business units believe they need IT to make changes quickly and without risk/ interruption to meet ever changing business needs in this competitive environment. The IT staff will tell you that Change Management ties their hands and keeps them from doing their job. Who is right?
This course will help you successfully implement ITIL best-practice Change Management methodologies.
This high-energy workshop is filled with practical guidance, templates, quick wins, and tricks for successfully implementing ITIL best-practice methodologies for Change Management.