Incident Management

Course Description

Discover why incident management is foundational to improving the support center's performance. ITIL defines incident management as, "restoring normal service as quickly as possible, with minimal disruption to the business".

This course helps establish what should be considered "normal service" within a company as well as determine business impact and prioritize incidents to "minimize disruption to the business".

This course presents experience-based, practical guidance as well as templates, quick wins, examples, and tricks for successfully implementing ITIL best practice methodologies for incident management, service requests, and event management.

What You Will Learn

  • Templates and tools to help the restoration process
  • Appropriate key performance indicators
  • How to design and implement the ITIL incident management and service request processes
  • Development and management work-arounds to "fix it fast"
  • How to conduct a process maturity assessment for incident management

Who Should Attend?

Managers, Process Owners, Practitioners and Stakeholders who need to gain a thorough understanding of how to deploy and/or assess and improve the Incident Management, Request Fulfillment, and Event Management processes in their organizations

Search This Site

Propoint Solutions holds the following EXIN Accreditations
ITIL approved examination org RGB
ITIL Training Organization Logo
exin-logo

Upcoming Schedule for this Course

ITIL Foundation Certificate

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Oct 3, 2017 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register
Oct 9, 2017 3 days 8:00 AM - 5:00 PM Albuquerque, NM $1,550 Y Register
Nov 29, 2017 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register
Feb 6, 2018 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register

Release, Control and Validation

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Offerings and Agreements

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Planning, Protection and Optimization

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Operational Support and Analysis

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Strategy

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Oct 17, 2017 4 days 8:00 AM - 5:00 PM St. Louis, MO $2,195  Y Register 

Service Design

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Transition

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Operation

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Sep 12, 2017 3 days 8:00 AM - 5:00 PM Albuquerque, NM $2,249  Y Register

Continual Service Improvement

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Managing Across the Lifecycle

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Management Essentials

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Awareness

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITSM Overview / Workshop

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Building Your ITSM Adoption Roadmap

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Level Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Incident Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Problem Management Professional

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Sep 25, 2017 2 days 8:00 AM - 5:00 PM Washington, D.C. $1,695 Y Register
Oct 11, 2017 2 days 8:00 AM - 5:00 PM Dallas, TX $1,695 Y Register
Oct 16, 2017 2 days 8:00 AM - 5:00 PM Virtual $1,695 Y Register
Oct 30, 2017 2 days 8:00 AM - 5:00 PM Orlando, FL $1,695 Y Register
Nov 6, 2017 2 days 8:00 AM - 5:00 PM Atlanta, GA $1,695 Y Register
Dec 13, 2017 2 days 8:00 AM - 5:00 PM Virtual $1,695 Y Register

Problem Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Configuration Management - SACM

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Change Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Release Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL MALC Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Expert Level

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Intermediate Level Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Practitioner

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Nov 14, 2017 3 days 8:00 AM - 5:00 PM  St. Louis, MO  $2,195  Register 

Course Schedule

View our calendar to see our upcoming courses.

View Our Course Schedule

Onsite Training

Contact us, if you'd like to have training in your area.

Request Onsite Training

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.  All rights reserved. 
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited.  All rights reserved.