Service Level Management

Course Description

This course is filled with practical guidance to help the support centers focus on the importance of meeting customer expectations through service level management. Participants will learn how to successfully implement ITIL best practice methodologies for service level management.

This high-energy workshop is filled with practical guidance, templates, quick wins, and tips for successfully implementing ITIL best-practice methodologies for service level management.

What You Will Learn

  • How to identify your customers and determine their needs
  • The critical process for defining and pricing your IT services
  • The importance of underpinning contracts, operational level agreements, and service level agreements
  • Key performance indicators based on your customer’s needs
  • Conduct SLM performance reviews
  • Develop a service improvement plan

Who Should Attend?

Managers, Process Owners, Business Relationship Managers, and Stakeholders who need to gain a thorough understanding of how to deploy and/or assess and improve the Service Level Management and Service Catalog processes in their organizations.

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Propoint Solutions holds the following Accreditations

ITIL Training Organization Logo

Upcoming Schedule for this Course

ITIL Foundation Certificate

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Apr 24, 2018 3 days 8:00 AM - 5:00 PM Albuquerque, NM $1,550 Y Register

Release, Control and Validation

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Offerings and Agreements

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Planning, Protection and Optimization

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Operational Support and Analysis

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Service Strategy

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Service Design

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Service Transition

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Service Operation

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Continual Service Improvement

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Managing Across the Lifecycle

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Service Management Essentials

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ITIL Awareness

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ITSM Overview / Workshop

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Building Your ITSM Adoption Roadmap

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Service Level Management

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Incident Management

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Problem Management Professional

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Problem Management

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Configuration Management - SACM

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Change Management

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Release Management

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ITIL Certification

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ITIL MALC Certification

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ITIL Expert Level

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ITIL Intermediate Level Certification

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ITIL Practitioner

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Course Schedule

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Onsite Training

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Onsite Course Cancellation Policy If Customer cancels or reschedules a course within 20 business days of the scheduled start date, Customer will be charged 25% of the course fee. If cancellation or reschedule occurs within ten business days of the start date, Customer will be charged 50% of the course fee. Any such fee charged will not be applied to the price of any rescheduled courses.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.  All rights reserved. 
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited.  All rights reserved.