Service Level Management

Course Description

This course is filled with practical guidance to help the support centers focus on the importance of meeting customer expectations through service level management. Participants will learn how to successfully implement ITIL best practice methodologies for service level management.

This high-energy workshop is filled with practical guidance, templates, quick wins, and tips for successfully implementing ITIL best-practice methodologies for service level management.

What You Will Learn

  • How to identify your customers and determine their needs
  • The critical process for defining and pricing your IT services
  • The importance of underpinning contracts, operational level agreements, and service level agreements
  • Key performance indicators based on your customer’s needs
  • Conduct SLM performance reviews
  • Develop a service improvement plan

Who Should Attend?

Managers, Process Owners, Business Relationship Managers, and Stakeholders who need to gain a thorough understanding of how to deploy and/or assess and improve the Service Level Management and Service Catalog processes in their organizations.

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Propoint Solutions holds the following EXIN Accreditations
ITIL approved examination org RGB
ITIL Training Organization Logo
exin-logo

Upcoming Schedule for this Course

ITIL Foundation Certificate

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Oct 3, 2017 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register
Oct 9, 2017 3 days 8:00 AM - 5:00 PM Albuquerque, NM $1,550 Y Register
Nov 29, 2017 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register
Feb 6, 2018 3 days 8:00 AM - 5:00 PM Colorado Springs, CO $1,550 Y Register

Release, Control and Validation

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Offerings and Agreements

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Planning, Protection and Optimization

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Operational Support and Analysis

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Strategy

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Oct 17, 2017 4 days 8:00 AM - 5:00 PM St. Louis, MO $2,195  Y Register 

Service Design

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Transition

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Operation

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Sep 12, 2017 3 days 8:00 AM - 5:00 PM Albuquerque, NM $2,249  Y Register

Continual Service Improvement

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Managing Across the Lifecycle

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Management Essentials

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Awareness

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITSM Overview / Workshop

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Building Your ITSM Adoption Roadmap

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Service Level Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Incident Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Problem Management Professional

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Sep 25, 2017 2 days 8:00 AM - 5:00 PM Washington, D.C. $1,695 Y Register
Oct 11, 2017 2 days 8:00 AM - 5:00 PM Dallas, TX $1,695 Y Register
Oct 16, 2017 2 days 8:00 AM - 5:00 PM Virtual $1,695 Y Register
Oct 30, 2017 2 days 8:00 AM - 5:00 PM Orlando, FL $1,695 Y Register
Nov 6, 2017 2 days 8:00 AM - 5:00 PM Atlanta, GA $1,695 Y Register
Dec 13, 2017 2 days 8:00 AM - 5:00 PM Virtual $1,695 Y Register

Problem Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Configuration Management - SACM

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Change Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

Release Management

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL MALC Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Expert Level

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Intermediate Level Certification

DateDurationTimeLocation:Fee Per SeatCertification?Registration
             

ITIL Practitioner

DateDurationTimeLocation:Fee Per SeatCertification?Registration
Nov 14, 2017 3 days 8:00 AM - 5:00 PM  St. Louis, MO  $2,195  Register 

Course Schedule

View our calendar to see our upcoming courses.

View Our Course Schedule

Onsite Training

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