Service Management Essentials
Support professionals who desire advanced training for designing, implementing, managing, and optimizing these core service management processes: Incident Management, Problem Management, Change Management, Service Level Management.
The primary goal of IT Service Management is to deliver quality services that enable desired business outcomes. To accomplish this, service providers often face a precarious balancing act of managing customer relationships and requirements, understanding and managing demand and patterns of business activities, aligning internal and external suppliers, and maintaining fiscal responsibility and sound IT investments. If you want to increase the value of your IT services to the business, you should focus first on these customer facing processes.
This course is delivered by Propoint Solutions' EXIN Accredited Trainers (ATs) who each hold the ITIL Expert Certification.
This course is delivered over 2 consecutive days from 8:00 AM to 5:00 PM.